Product

About the evaluagent

evaluagent is an AI-powered quality management, conversation intelligence, and agent improvement platform designed for contact centers. It redefines traditional QA by providing precise, unbiased insights from every customer interaction (across calls, chats, emails, and more). The platform offers fully customizable AI scorecards that can evaluate 100% of interactions, automatically flagging high-priority conversations for review. Key features include automated QA, real-time insights, sentiment analysis, an embedded Learning Management System (LMS) for targeted coaching, gamification for agent engagement, and comprehensive reporting. evaluagent aims to help contact centers cut through noise, identify critical issues, improve agent performance, enhance customer experience, and ensure compliance by making smarter, data-driven decisions. It integrates seamlessly with existing tech stacks, including popular CCaaS and CRM platforms.