Product

About the HubSpot Service Hub

HubSpot Service Hub is a comprehensive, cloud-based customer service software built on HubSpot's unified CRM platform. It provides tools to help businesses deliver exceptional, scalable, and personalized customer support across various channels. Key features include a robust help desk and ticketing system, omnichannel communication (live chat, chatbots, email, phone, social media, messaging apps like WhatsApp), a self-service knowledge base and customer portal, customer feedback surveys (CSAT, NPS, CES), automation capabilities (e.g., ticket routing, workflows), and powerful analytics. Recent advancements leverage HubSpot AI (e.g., AI Agents, Copilot, AI Summarization) to automate responses, assist agents, and provide real-time insights, aiming to increase agent productivity, improve customer satisfaction, drive customer retention, and turn service into a growth engine.