Product

About the AIRe Link

AIRe Link is a cloud-based visual remote support solution developed by Konica Minolta. It enables businesses to provide real-time, expert assistance to customers or field technicians remotely, without the need for app downloads. Users simply click an invitation link (sent via SMS or email) to join a session, allowing a remote expert to see what they see through their device's camera. The platform features live video streaming, augmented reality (AR) annotations (e.g., live pointers, drawing on screen), OCR, and session recording. AIRe Link aims to increase response times, reduce unnecessary on-site visits, improve first-time fix rates, and enhance overall customer satisfaction and team collaboration. It is built with robust security and GDPR compliance.