Product

About the Alivo

Alivo is a leading conversational AI platform that specializes in automating customer engagement through chatbots, AI-driven messaging, and omnichannel support capabilities. Acquired by Engageware in 2023, Alivo's technology is integrated into Engageware’s comprehensive customer engagement SaaS platform. It enables companies, particularly in banking, financial services, insurance, retail, and healthcare, to automate and enhance customer service interactions across multiple channels such as SMS, websites, WhatsApp, mobile apps, IVR, and video banking. The platform also supports intelligent appointment scheduling, knowledge management, and analytics using generative AI to improve operational efficiencies and customer satisfaction.