Product

About the Balto

Balto is a real-time AI platform designed for contact centers that guides agents during live customer conversations. It uses artificial intelligence to analyze conversations in real-time and provides agents with dynamic prompts, suggested responses, compliance alerts, and coaching recommendations. Balto's core goal is to improve agent performance, enhance customer experience, ensure compliance, and automate quality assurance by providing actionable insights and guidance at the moment of truth. The platform offers functionalities such as real-time guidance, automated note-taking, AI-powered insights for supervisors, and automated call scoring for quality assurance. Balto integrates with various existing contact center infrastructure (CCaaS, CRM, phone systems) to provide a seamless experience.