Product

About the BeyondTrust Remote Support

BeyondTrust Remote Support is a comprehensive solution designed for service desks, IT support, and customer support departments to securely access, control, and support any remote device or system, regardless of its platform or location. It offers a single tool for attended and unattended access to desktops, laptops, servers, mobile devices, network devices, and even kiosks. Key features include multi-platform support, secure remote control with auditing, chat support, file transfer, session recording, and integrations with various ITSM, CSM, and SIEM tools. It emphasizes security through features like granular permissions, multi-factor authentication, and an auditable trail of all support sessions.