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Bright Pattern
Governance Risk and ComplianceCall Compliance
The highest-rated omnichannel contact center platform with the fastest time to deploy.
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Bright Pattern
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About the Bright Pattern
Bright Pattern is an AI-powered, cloud-based omnichannel contact center software solution that enables businesses to deliver effortless and personalized customer experiences across all communication channels. It unifies voice, email, chat, SMS, social messengers (like WhatsApp, Facebook Messenger, WeChat, LINE), and video into a single platform. Key features include intelligent routing, AI-powered agent assistance, sentiment analysis, omnichannel quality management (Omni QM), robust CRM integrations (e.g., Salesforce, Microsoft Dynamics, Zendesk, ServiceNow), and comprehensive reporting. Bright Pattern helps organizations improve customer satisfaction, enhance agent productivity, ensure compliance (HIPAA, GDPR, SOC 2, PCI, TCPA), and scale operations effectively for businesses of all sizes and industries.