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Calabrio Quality Management
Contact CenterWorkforce Engagement
AI-Powered Quality Assurance for Enhanced Customer Experience"
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Calabrio Quality Management
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About the Calabrio Quality Management
Calabrio Quality Management is an AI-driven solution designed to automate and enhance the evaluation of customer interactions across various channels. It enables contact centers to evaluate 100% of interactions, providing unbiased insights into agent performance and customer satisfaction. The platform offers features such as omnichannel call capture, performance coaching, gamification, and automated reporting, all within a true-cloud environment.