Product

About the CallFinder

 CallFinder is a cloud-based speech analytics solution that automates the analysis of customer phone conversations. It provides businesses with actionable insights by transcribing calls, identifying keywords and phrases, performing sentiment and emotion analysis, and detecting silence or overtalk. The platform helps organizations to improve call quality monitoring, enhance agent performance through data-driven coaching, ensure compliance, optimize sales techniques, and gain deeper insights into the voice of the customer. CallFinder is designed to integrate with various telephony systems and call recording providers, making advanced speech analytics accessible to businesses of all sizes, particularly in contact centers.