Product

About the Canny

Canny consolidates customer feedback from multiple channels into public or private boards where users can submit ideas, vote, and comment. It enables product teams to prioritize feature requests effectively, track progress with visual roadmaps, and maintain open communication via changelogs and update notifications. The platform automates feedback discovery by integrating with tools like Intercom, Zendesk, Slack, and public review sites, using AI to deduplicate and summarize feedback. Canny supports customizable branding, API access, webhooks, and extensive third-party integrations. The software is designed to improve customer engagement, retention, and feature adoption, supporting organizations from startups to enterprises. Key features include feedback boards, idea ranking, roadmap planning, analytics, collaboration, and customer segmentation.