Product

About the Chargebee Retention

Chargebee Retention is a cloud-based customer retention platform designed for subscription businesses to reduce voluntary churn and maximize customer lifetime value (LTV). It intercepts customers at the point of cancellation, understands their reasons for leaving through dynamic surveys, and presents personalized, AI-powered offers to deflect churn. The platform offers various deflection strategies (discounts, pauses, plan changes), customizable cancel experiences, A/B testing, and comprehensive analytics to provide insights into churn reasons and the effectiveness of retention efforts. It integrates with major billing systems (including Chargebee Billing, Stripe, Recurly) and other business tools.