Product

About the Chargerback

Chargerback is a free, cloud-based, end-to-end lost and found solution designed for companies primarily in the travel, hospitality, and entertainment industries. It streamlines and automates the entire lost and found process, from the initial reporting of a lost item by a customer to the eventual return of the item. Key features include an easy-to-use online lost item reporting form for guests, a system for staff to efficiently log found items and match them with lost reports, automated email updates to both staff and guests regarding item status, and the ability to automatically generate pre-paid shipping labels for returning items. The platform aims to significantly increase the return rate of lost items (averaging over 90% when guests self-report) while drastically reducing the time and effort staff spend on lost and found operations. Chargerback is trusted by numerous Fortune 100 and 500 companies, including major airlines, hotels, cruise lines, and theme parks.