Product

About the Delighted

Delighted is a customer feedback platform that helps businesses collect, analyze, and act on customer feedback using various survey methods, primarily NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score). It offers a simple and intuitive interface for creating and distributing surveys via email, web, SMS, or link, and then provides powerful analytics and reporting to understand customer sentiment. Key features include customizable survey templates, real-time feedback dashboards, text analytics for open-ended comments, and integrations with CRM, help desk, and marketing automation tools. Delighted aims to make it easy for businesses of all sizes to listen to their customers, improve experiences, and drive growth.