Product

About the Dialpad Connect

Dialpad Connect is a cloud-based unified communications (UCaaS) platform that serves as a modern business phone system for companies of all sizes. It integrates voice, video conferencing, team messaging (chat), SMS/MMS, and AI-powered features into a single, intuitive application accessible across multiple devices. Dialpad Connect aims to enhance productivity and collaboration by providing a seamless communication experience. Key features include: unlimited calling and SMS/MMS, crystal-clear HD calls and video meetings, shared lines and shared inboxes for team collaboration, custom caller ID, call routing (IVR, call queues), voicemail transcription, and advanced call controls (call forwarding, call flip, call recording). A significant differentiator is its built-in Dialpad Ai, which provides real-time call transcription, AI Recaps (summaries, action items, call purpose), real-time coaching for agents, and sentiment analysis, transforming every conversation into actionable insights. Dialpad Connect also boasts deep integrations with popular business applications like Google Workspace, Microsoft 365, Salesforce, HubSpot, and Zendesk, streamlining workflows and centralizing customer context. It offers enterprise-grade reliability with a 100% uptime SLA.