Product

About the Document360

Document360 is a cloud-based, AI-powered knowledge management platform that allows businesses to create, manage, and publish self-service knowledge bases for both customer support and internal team collaboration. It's designed to help organizations host and create documentation, FAQs, manuals, SOPs, and wikis. Key features include a rich editor (Markdown, WYSIWYG, and Block Editor), AI-powered search (Eddy AI), workflow management, version control, content reuse, and advanced analytics to track article performance and user engagement. Document360 aims to reduce support tickets, improve customer satisfaction, and streamline internal knowledge sharing.