Product

About the Dovetail

Dovetail is a cloud-based customer intelligence and user research platform designed to help product, design, and research teams understand their customers better. It centralizes, analyzes, and synthesizes qualitative customer data (such as interviews, usability tests, surveys, customer support interactions, and more). Dovetail leverages AI to automate tasks like transcription, summarization, and thematic analysis, enabling teams to quickly identify patterns, uncover insights, and share compelling findings (including video and audio clips) with stakeholders. It acts as a research repository and analysis tool, fostering collaboration and ensuring that product decisions are driven by real customer needs.