Product
Eckoh
Customer ServiceContact Center Payments
Global Contact Center & PCI Secure Payment Solutions.
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Eckoh
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About the Eckoh
Eckoh is a global provider of secure payment and customer engagement solutions for contact centers. Their primary focus is on protecting sensitive customer data, particularly payment card information, to ensure PCI DSS compliance. Eckoh offers a range of patented solutions including secure agent-assisted payments (CallGuard), automated IVR payments, secure digital payments (like Pay-by-Link, web chat payments, SMS payments, social media payments), and secure call recording. These solutions are designed to de-scope the contact center environment from PCI DSS, reduce fraud risk, improve efficiency, and enhance the overall customer experience across various communication channels. Eckoh serves large organizations globally, including those in financial services, retail, and the public sector.