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About the Encoded

Encoded is a leading provider of secure, PCI DSS compliant payment solutions for contact centers and businesses. Their offerings include secure IVR (Interactive Voice Response) payments, agent-assisted payment solutions (Voice, SMS, Email, Chat, Social), and online payment portals. Encoded's technology focuses on de-scoping the client's environment from PCI DSS requirements by ensuring that sensitive cardholder data never touches the contact center's infrastructure. This minimizes risk, reduces compliance burden, and enhances security while allowing businesses to process payments efficiently and securely across various customer engagement channels. They also offer features like tokenization and integrations with leading CRM and payment gateways.