Product

About the Fin by Intercom

Fin by Intercom is a powerful, AI-first customer service chatbot designed to provide instant, accurate, and personalized support without human intervention. Built on Intercom's customer service platform, Fin leverages large language models and is trained on a company's unique support content (knowledge base, past conversations, help articles) to answer complex customer questions, resolve issues, and guide users. It aims to reduce support volume for human agents, improve response times, and provide 24/7 self-service options, allowing support teams to focus on more complex inquiries.