Product
Freshservice
IT ManagementService Desk
The all-in-one IT and employee service management solution.
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Freshservice
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About the Freshservice
Freshservice is a cloud-based IT service management (ITSM) and enterprise service management (ESM) platform developed by Freshworks. It is designed to help organizations streamline IT and non-IT workflows, manage incidents, and provide a self-service portal for employees. The software offers features like a service catalog, a knowledge base, and automated workflows. With its AI-powered capabilities, Freshservice aims to enhance agent productivity, improve service delivery, and provide a unified workspace for IT, HR, Legal, and other business teams.