Product

About the Front

Front is a customer communication platform that consolidates all customer-facing channels—like email, social media, chat, and voice—into a single collaborative inbox. It's designed to help teams manage, triage, and respond to customer interactions more efficiently, fostering better collaboration and customer experience. Front transforms shared inboxes (like support@, sales@) into a powerful workflow hub, offering features such as shared drafts, internal comments, assignments, SLAs, analytics, and integrations with numerous business tools (CRMs, project management software). It aims to eliminate internal forwarding and provide a unified view of customer history, enabling personalized and consistent communication at scale.