Product

About the Front

Front is a powerful customer operations platform that centralizes all customer communications from various channels (email, chat, SMS, social media, voice, WhatsApp) into a single, collaborative inbox. Designed for customer-facing teams (support, sales, operations), it transforms traditional inboxes into a hub for team collaboration, enabling real-time editing and commenting on messages, assigning conversations, and tracking progress. Key features include shared inboxes, real-time collaboration, powerful automation (rules, tagging, routing, macros), analytics and reporting (SLA tracking, CSAT, NPS), and a native knowledge base for self-service. Front leverages AI for capabilities like smart routing, sentiment detection, real-time assistance, and AI-powered chatbots to deflect common inquiries. It integrates with over 100 business tools (CRMs, project management, phone systems) to provide agents with full customer context, eliminate tab-switching, and deliver personalized, efficient service at scale