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Genesys Multicloud CX (Legacy)
Contact CenterWorkforce Engagement
"Enterprise-grade contact center solution for complex, multi-cloud environments"
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Genesys Multicloud CX (Legacy)
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About the Genesys Multicloud CX (Legacy)
Genesys Multicloud CX is a comprehensive contact center solution designed for large enterprises with complex needs. It offers a range of features including omnichannel routing, AI-powered automation, and robust analytics. The platform provides flexibility by supporting deployments across public clouds like AWS, Azure, Google Cloud, as well as private cloud environments.