Product

About the Gravy

Gravy (also known as Gravy Solutions) is a "human-first" technology company specializing in revenue recovery and customer retention for subscription and membership businesses. Unlike fully automated dunning solutions, Gravy combines AI-powered technology with human engagement to recover failed payments and prevent customer churn. Their platform offers personalized failed payment recovery workflows, proactive customer engagement, and comprehensive reporting. By acting as an extension of a brand's team, Gravy aims to improve customer lifetime value, reduce involuntary churn, and protect brand reputation by ensuring customers feel valued even during payment issues. They handle everything from failed credit card payments to managing customer conversations and payment processor optimization.