Product

About the Help Lightning

Help Lightning is a cloud-based augmented reality (AR) platform that provides remote visual assistance and collaboration. It allows experts to work virtually "side-by-side" with field technicians or customers by merging two live video streams, enabling a unique "merged reality" experience. Experts can virtually reach out, annotate, use hand gestures, and share visual assets (like 3D annotations, tools, parts, images) directly in the user's field of view on their mobile device or web browser. The platform is designed to resolve complex problems faster, reduce operating costs, improve first-time fix rates, enable remote training, and enhance customer satisfaction for industries like manufacturing, healthcare, and telecommunications. It also includes AI features like VoiceScript AI for transcription/translation and IntelliAssist AI for real-time troubleshooting.