Product

About the Hiver

Hiver is a customer service platform that operates entirely within Gmail and Outlook, transforming traditional inboxes into collaborative workspaces. It's designed to help teams manage shared email accounts (like support@, sales@) and multi-channel communications, including email, live chat, and WhatsApp, all from a single, familiar interface. Hiver offers features such as shared inboxes, email assignment, collision alerts, internal notes, automation, SLA management, and analytics. More recently, it has integrated AI Copilot to assist with instant resolutions, summarization, and content drafting, aiming to streamline customer support operations and improve team productivity without requiring agents to switch between multiple tools.