Product

About the IBM Sterling Order Management

IBM Sterling Order Management offers robust order orchestration capabilities allowing businesses to manage complex orders from multiple sales channels including online, mobile, and physical stores. It provides real-time inventory visibility across warehouses and retail locations, intelligent order routing, support for ship-from-store, drop shipping, BOPIS, and curbside pickup options. The system automates returns and cancellations and offers customizable workflows. Newly added features include shipment summary widgets, contract order APIs for managing deliveries, and AI-powered self-service agents providing real-time operational insights. The platform integrates seamlessly with ERP, CRM, and supply chain systems and supports multi-currency, multi-language, and advanced reporting. Powerful customization and workflow automation help organizations reduce manual effort and improve order accuracy and customer satisfaction.