Product

About the InMoment Experience Improvement (XI) Platform

InMoment XI Platform unifies customer, employee, and market experience data from surveys, social media, reviews, and digital channels using AI-powered text analytics, predictive insights, and journey mapping to prioritize actions that drive business outcomes like reduced churn and improved NPS. It features intent detection, frontline coaching, impact predictor simulations, human-assisted AI tagging, reputation management, and closed-loop case resolution with CRM integrations. The solution enables proactive experience optimization through sentiment analysis, multi-language surveys, and actionable dashboards for CX teams.