Product

About the IT Glue

IT Glue is a centralized IT documentation platform designed to help Managed Service Providers (MSPs) and internal IT departments streamline their operations, enhance efficiency, and improve consistency. It serves as a single source of truth for all critical IT information, including configurations, passwords, network information, standard operating procedures (SOPs), vendor details, and contacts. Key features include structured documentation templates, secure password management with granular access control and audit trails, relationship mapping to link related items, automated network discovery and diagramming (via Network Glue), client-facing documentation portals (MyGlue), and AI assistance (IT Glue Copilot). IT Glue aims to reduce time spent on administrative tasks, simplify onboarding for new technicians, minimize human error, and improve decision-making by making essential IT knowledge easily accessible and up-to-date. It's known for its robust security features, including SOC 2 compliance, MFA, and encrypted storage.