Product

About the Language I/O

Language I/O is a leading provider of AI-powered language translation solutions specifically designed for enterprise customer support. It enables companies to deliver multilingual support across all channels—including live chat, email, ticketing systems, and knowledge bases—without requiring agents to be fluent in every language. The platform integrates seamlessly with popular CRMs and help desk systems (like Salesforce, Zendesk, Oracle Service Cloud), providing real-time machine translation for incoming customer inquiries and outgoing agent responses. Key features include adaptive machine translation that learns from customer interactions, glossary management to ensure accurate brand-specific terminology, and the ability to combine machine translation with human translation for complex cases. Language I/O aims to improve global customer satisfaction, reduce support costs, and expand market reach by removing language barriers in customer service.