Product

About the Lightico

Lightico is a Digital Completion platform designed to streamline and automate customer-facing processes, particularly for high-volume industries like finance, insurance, and telecommunications. It enables businesses to digitize the "last mile" of customer journeys, allowing customers to complete essential tasks quickly and securely using their mobile phones. Key features include: mobile-first eSignatures, eForms, secure document collection (customers can snap and submit photos), ID verification, T&C (Terms & Conditions) consent, and PCI-compliant payment collection. The platform can be used for both agent-guided interactions (real-time collaboration during calls) and self-service workflows (embedded on websites, apps, IVRs). Lightico aims to increase completion rates, reduce average handle time (AHT) for agents, improve compliance, and enhance customer satisfaction by eliminating paperwork, email chasing, and other traditional bottlenecks in sales, onboarding, and servicing processes. It leverages AI for document processing and data extraction.