Product

About the Missive

Missive is a powerful, unified inbox solution designed for team collaboration on customer communication. It centralizes all communication channels—including email (Gmail, Outlook, iCloud, custom SMTP), SMS, WhatsApp, Facebook Messenger, Instagram DMs, and live chat—into a single workspace. This allows teams to manage shared inboxes (e.g., support@, info@), assign conversations, add internal comments (like a chat layered directly on an email), and track tasks without forwarding emails or using separate tools. Key features include real-time collaborative writing on drafts, customizable rules for automation (e.g., auto-assignment, tagging, escalation), canned responses, analytics, and an integrated calendar. Missive aims to streamline workflows, improve response times, provide full transparency across conversations, and foster internal accountability, ultimately making email management more efficient and enjoyable for customer-facing teams, sales, professional services, and operations. It differentiates itself by integrating personal and shared inboxes, providing a more "human" email experience compared to traditional ticket-based helpdesks.