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NiCE CXone Mpower

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The AI platform for orchestrating customer service workflows, agents, and knowledge at unmatched scale and precision.

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NiCE CXone Mpower

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About the NiCE CXone Mpower

NiCE CXone Mpower is a cloud-native AI platform that unifies best-in-class omnichannel routing, customer analytics, workforce engagement, automation, and CX-aware AI. It is designed to orchestrate workflows, human and virtual agents, and knowledge in real-time, delivering intelligent and modern customer experiences. CXone Mpower empowers businesses to automate customer service from start to finish, manage interactions across over 30 digital channels, enhance agent productivity through AI copilots, and leverage continuous experience memory for proactive and personalized service. It offers enterprise-grade security and compliance, including GDPR and FedRAMP, and scales seamlessly with multi-region disaster recovery and a 99.99% uptime SLA

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