Product

About the OpenPhone

OpenPhone is a modern, cloud-based business phone system (VoIP) designed for startups, small businesses, and growing teams. It provides a dedicated business phone number (or allows porting of existing numbers) that can be used across multiple devices, centralizing calls, texts, and contacts into an intuitive application. OpenPhone aims to streamline business communication and customer interactions by offering features such as: shared phone numbers and inboxes for team collaboration, AI-powered call transcripts and summaries, automatic call recording, custom phone menus (IVR), advanced call routing, scheduled messages, auto-replies, and integrations with popular CRM systems (e.g., HubSpot, Salesforce) and other business tools (e.g., Zapier, Make). Its "Sona" AI agent acts as a 24/7 answering service, providing tailored answers and summarizing calls. OpenPhone focuses on ease of use, scalability, and providing a unified view of customer conversations to enhance productivity and customer satisfaction. It is consistently rated highly for customer satisfaction in the business phone system category.