Product
parcelLab
Supply Chain & LogisticsShipping
The Operation Experience (OX) Platform.
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parcelLab
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About the parcelLab
parcelLab is a post-purchase experience platform that helps brands and retailers take control of the customer journey after checkout. The software allows businesses to provide a branded, personalized experience to their customers through real-time, proactive communication about their orders via various channels like email and SMS. It helps reduce "Where Is My Order?" (WISMO) inquiries and drives additional revenue by including marketing content and product recommendations within the tracking experience.