Product

About the Podium

Podium is a comprehensive customer operations platform designed specifically to help local businesses manage their customer interactions, reputation, and payments from a single unified inbox. It centralizes communications from various channels including SMS, web chat, email, Facebook Messenger, Instagram, Google, and more. Key features include automated review requests (driving Google, Yelp, Facebook reviews), secure text-to-pay functionality, AI-powered conversational assistants ("Jerry" - an AI Employee for 24/7 lead conversion, scheduling, and customer support), bulk messaging for marketing campaigns, and real-time analytics. Podium aims to simplify lead management, improve response times, boost online reputation, and streamline payment collection, ultimately helping local businesses acquire new customers and retain existing ones by providing a modern, convenient customer experience. It offers integrations with over 200 DMS/CRM systems to provide a cohesive workflow.