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Salesforce Service Cloud
IT & IT SecurityHelp Desk
Deliver smarter, faster, and more personalized customer service
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Salesforce Service Cloud
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About the Salesforce Service Cloud
Salesforce Service Cloud is a leading customer service and support platform built on the Salesforce Customer 360 platform. It enables companies to deliver personalized and efficient service experiences across every channel—including email, phone, chat, messaging apps, and social media. With features like case management, omnichannel routing, AI-powered chatbots, knowledge base, and automation, Service Cloud helps support teams resolve issues faster and enhance customer satisfaction. It integrates seamlessly with other Salesforce products, allowing for a unified view of customer interactions and data.