Product

About the Scorebuddy

Scorebuddy is a market-leading cloud-based quality assurance (QA) solution for contact centers. It is designed to help businesses measure and improve agent performance and customer interactions across multiple channels, including calls, emails, and live chat. The platform offers features such as flexible scorecard building, automated interaction sampling, AI-powered auto-scoring and sentiment analysis, integrated coaching and learning management systems (LMS), personalized dashboards, and advanced business intelligence reporting. Scorebuddy aims to streamline QA processes, reduce manual effort, enhance agent engagement, and provide actionable insights to drive continuous improvement in customer experience. It integrates with various contact center and CRM platforms.