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ServiceNow IT Service Management
IT ManagementIT Service Management Tools
The AI platform for business transformation.
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ServiceNow IT Service Management
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About the ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based platform that helps organizations manage and automate their IT services. It's a key part of the larger ServiceNow ecosystem, which focuses on digital workflows. The software includes core ITSM processes like Incident Management, Problem Management, Change Management, and Request Management. It leverages artificial intelligence (AI) and machine learning to automate tasks, provide predictive insights, and offer self-service capabilities to employees, ultimately aiming to increase productivity and streamline IT operations.