Product

About the Sprinklr Service

Sprinklr Service is an advanced, AI-powered Contact Center as a Service (CCaaS) platform designed for large enterprises to deliver seamless, omnichannel customer service. It unifies customer queries from over 30 traditional and modern support channels, including voice, email, live chat, SMS, and an extensive array of social media and messaging platforms. The platform provides a single, unified agent desktop with a 360-degree view of the customer, powered by AI-driven insights, sentiment analysis, and intelligent routing. Key features include Conversational AI bots for automation and self-service, Agent Assist tools for real-time recommendations, a comprehensive Knowledge Base, Supervisor Console for live monitoring, Workforce Management, and robust analytics. Sprinklr Service aims to reduce handle times, boost agent productivity, proactively address customer needs, and ensure consistent, efficient customer service across all touchpoints, eliminating the need for multiple point solutions.