Product

About the Sprinklr Service

Sprinklr Service is a core component of the Sprinklr Unified-CXM (Customer Experience Management) platform, designed to help large enterprises manage customer service and support across all modern and traditional communication channels at scale. It unifies interactions from social media (e.g., X/Twitter, Facebook, Instagram), messaging apps (WhatsApp, WeChat), live chat, email, phone, and review sites into a single agent desktop. Key features include AI-powered case routing and management, agent assist, self-service knowledge bases, AI-driven chatbots (Sprinklr Digital Twin), sentiment analysis, customer journey mapping, and comprehensive analytics. Sprinklr Service aims to improve operational efficiency, enhance customer satisfaction, and reduce costs by providing agents with a complete view of the customer and automating repetitive tasks, all while integrating seamlessly with other Sprinklr modules like Marketing, Sales, and Research.