Product

About the Streem

Streem is an augmented reality (AR) powered video platform designed to connect consumers and field technicians with experts for real-time visual assistance. It enables remote experts to "see what the customer sees" through their smartphone or tablet camera, and use AR tools like laser pointers, digital annotations, and sticky arrows directly on the live video feed to provide clear, actionable guidance. Streem aims to reduce truck rolls, improve first-time fix rates, enhance customer satisfaction, and provide valuable contextual data and insights for businesses in home services, manufacturing, and other industries. It also features Optical Character Recognition (OCR) for capturing model/serial numbers and machine learning for identifying parts. Streem is part of the Frontdoor, Inc. portfolio.