Product

About the Tenfold

Tenfold is a software-as-a-service (SaaS) solution that specializes in Computer Telephony Integration (CTI) and CRM integration. It acts as a middleware to seamlessly connect a company's phone system with its Customer Relationship Management (CRM) platform and other customer engagement tools. Tenfold's core purpose is to streamline and enhance customer interactions for sales and service teams. Key features include: real-time screen pops that display caller ID and relevant CRM data (e.g., customer history, open cases, past interactions) during incoming and outgoing calls, automatic call logging to the CRM, click-to-dial functionality, call analytics and reporting, call recording integration, and workflow automation. It aims to increase agent productivity, improve data capture accuracy, personalize customer interactions, and enhance overall customer satisfaction by providing agents with immediate context and reducing manual data entry. Tenfold supports a wide range of popular CRM systems (like Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, SugarCRM) and various telephony platforms (like Avaya, Cisco, Genesys, RingCentral).