Product

About the Tenfold

Tenfold is a cloud-based sales productivity platform that provides a seamless integration between an organization's telephony system (voice) and its Customer Relationship Management (CRM) system. It enhances communication between customers and employees by automating data capture and operational workflows for sales and service teams. Key features include real-time screen pops (displaying customer information when a call comes in), automatic call logging to the CRM, click-to-dial functionality, call analytics and reporting, call recording, call dispositioning, call notes, and call tagging. Tenfold aims to increase agent productivity, improve customer experience (CX) by providing full customer context at the moment of interaction, ensure 100% data capture in the CRM, and enable sales and service leaders to gain actionable insights for coaching and performance improvement. It supports a wide range of popular CRM and communication platforms, bridging the gap between legacy on-premise phone systems and modern cloud CRMs.