Product

About the Totango

Totango is a comprehensive Customer Success Platform (CSP) that helps businesses manage customer journeys, drive retention, and identify revenue growth opportunities. It provides tools to unify customer data, predict churn with AI, automate customer engagements, and empower customer-facing teams. Key features include SuccessBLOCs (pre-built customer success program templates), multidimensional health scores, personalized campaigns (email and in-app messages), complete customer 360-degree views, dynamic customer segmentation, outcome success plans, and revenue center analytics. Totango aims to enable customer-led growth by aligning post-sale teams and delivering consistent customer value at scale. It has recently expanded its offerings with the acquisition of Catalyst (a customer growth platform) and Parative AI (for churn intelligence).