Product

About the Totango

Totango is an enterprise-grade customer success platform designed to help SaaS and subscription businesses deliver measurable customer value throughout the customer lifecycle. It combines real-time data aggregation, predictive AI-powered churn and upsell analytics (via the Unison AI engine), and modular customer success workflows called SuccessBLOCs to help teams automate, monitor, and optimize customer health, adoption, and engagement. Totango excels at enabling actionable insights, personalized customer journeys, and coordinated cross-team collaboration for sales, customer success, and operations teams. Its pricing model is based on contract value under management rather than seats, aligning growth directly with customer success. Totango is recognized as a leader in the industry, noted for its strategy, innovation, and roadmap clarity.