Product
U-Assist
Customer SupportDigital Customer Service
AI-Powered Real-Time Agent Assistance
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U-Assist
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About the U-Assist
U-Assist by Uniphore is an AI-driven real-time agent assistance platform designed to enhance customer service operations. It provides agents with contextual guidance, automates post-call tasks, and offers real-time insights to improve performance and customer satisfaction. Key features include AI conversation summaries, real-time knowledge assist, promise management, and supervisor applications. U-Assist aims to reduce average handle time (AHT), improve first contact resolution (FCR), and decrease agent attrition.