Product

About the Webex Connect

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) platform that enables businesses to orchestrate and automate customer and employee interactions across various channels. It acts as a layer that integrates existing business systems with communication channels like SMS, voice, RCS, Push, in-app messaging, email, Apple Business Chat, Facebook Messenger, and WhatsApp. The platform offers a fully programmable CPaaS solution with APIs, SDKs, and low-code tools (including a drag-and-drop flow builder) for rapid development of smarter interactions and frictionless experiences. Key capabilities include integration setup and management, communication channel management, business logic and flow orchestration, NLP/NLU and AI-powered conversation automation, and an intelligent enterprise control center.