Product

About the Zinc

ServiceMax Zinc is a specialized communication and collaboration platform designed to enhance connectivity and efficiency for field service teams, from back-office staff to field engineers. Integrated seamlessly with the ServiceMax suite, it provides real-time messaging (text, photos, videos, files, location), voice/video calling (including AR video calls for remote troubleshooting), and content sharing. Key features include "Hotlines" for rapid technician-to-expert support, automated routing of requests, broadcast messaging for urgent alerts, and intelligent bots for streamlining routine collaboration tasks. Zinc aims to reduce mean time to repair (MTTR), improve customer satisfaction, and boost employee engagement by ensuring service teams have immediate access to information, knowledge, and people. Conversations are saved within service records for future reference, ensuring compliance and oversight.