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Zoho Desk
Customer ServiceContact Center Knowledge Base
Contextual Customer Service Software
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Zoho Desk
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About the Zoho Desk
Zoho Desk is a cloud-based customer service software that helps businesses manage customer support operations efficiently. It provides a comprehensive suite of tools including ticket management, omnichannel support (email, phone, chat, social media), a self-service portal, knowledge base, and AI-powered assistance (Zia). Zoho Desk focuses on providing contextual customer service, allowing agents to have a complete view of the customer's history and interactions. It integrates seamlessly with other Zoho applications (like Zoho CRM, Zoho CRM Plus) and offers a marketplace for integrations with popular third-party business tools.